Terms and conditions of sale
Alpine Active Lodge by LBF contructions & réalisations Sàrl
1. Subject
These general terms and conditions of sale (GTCS) govern the rental of holiday flats offered by Alpine Active Lodge, managed by LBF Constructions & Réalisations Sàrl in Siviez. Any reservation implies unreserved acceptance of these conditions.
2. Booking and Confirmation
- Flats can be booked via the Alpine Active Lodge website, managed by LBF Constructions & Réalisations Sàrl, or via partner platforms such as Booking.com and Airbnb.
- The reservation is considered to be confirmed after full payment (100 %) of the total rental amount, whether via the Alpine Active Lodge website, managed by LBF Constructions & Réalisations Sàrl, or via the platforms mentioned.
- A booking confirmation will be sent directly by the website or platform used once payment has been made and the booking validated.
3. Prices and payment
- Flat prices are quoted in CHF (Swiss francs). Local taxes are extra.
- LBF Constructions & Réalisations Sàrl, manager of Alpine Active Lodge, reserves the right to change prices at any time, but the price applicable is that in force at the time of booking.
- Payment can be made by credit card, bank transfer or any other secure method offered on the site.
4. Cancellation Policy
- Cancellation up to 30 days before arrival: full refund of the amount paid.
- Cancellation between 14 and 29 days before arrival: refund of 50 % of the amount paid.
- Cancellation less than 14 days before arrival: no refund.
- In the event of force majeure (such as serious illness, travel restrictions or major unforeseen events), LBF Constructions & Réalisations Sàrl, manager of Alpine Active Lodge, will assess the possibility of offering a postponement of the stay or a partial refund, depending on the circumstances and at its discretion.
5. Arrival and departure
- Arrivals are from 5pm and departures before 11am.
- Late check-in or early check-out can be arranged on prior request and subject to availability.
6. Security deposit
- A security deposit of CHF 500 (or a similar amount depending on the standard of the flat) is taken via the booking platform.
- This deposit is used to cover any damage to the flat or additional costs not covered by the rental.
- If no damage is found, the deposit is refunded within 7 to 14 days of departure. Platforms such as Airbnb and Booking.com often facilitate this refund process.
- In the event of damage or additional costs, the corresponding amount will be deducted from the deposit, and the customer will be informed by e-mail with a detailed justification of the costs deducted.
7. Use of the Premises
- Arrivals are from 5pm and departures before 11am.
- Late check-in or early check-out can be arranged on prior request and subject to availability.
8. Liability
- LBF Constructions & Réalisations Sàrl, manager of Alpine Active Lodge, declines all responsibility in the event of theft, loss or damage to guests' personal property during their stay.
- In the event of force majeure (bad weather, natural disasters, pandemics, government restrictions, etc.), LBF Constructions & Réalisations Sàrl undertakes to do its utmost to propose alternative solutions, such as a postponement of the stay or a credit note. However, if no alternative solution can be found, LBF Constructions & Réalisations Sàrl declines all responsibility and cannot guarantee a total or partial refund.
- Customers accept that circumstances beyond their control may lead to cancellations or changes to their stay without the possibility of financial compensation from LBF Constructions & Réalisations Sàrl.
9. Cleanliness and maintenance
- Flats must be returned in a reasonable state of cleanliness. Additional cleaning costs may be charged if the flat is left in an unsatisfactory condition.
- Intermediate cleaning services can be booked at an additional cost.
10. Modifications and Disputes
- These GTC may be modified by LBF Constructions & Réalisations Sàrl, manager of Alpine Active Lodge, without prior notice. The conditions applicable are those in force on the date of the reservation.
- Any dispute relating to these GTC shall be submitted to the competent courts of the canton of Valais, Switzerland.
